Refund and Cancellation Policy

Last updated: 7 November 2026

This policy explains when an order can be cancelled and what happens to your USDT or rupees when an order does not finish. Blockchain transfers and bank payments cannot be undone once they are sent, so please check every detail before you confirm.

1. Cancelling a sale

• You can cancel a sale while it is still Pending (before our team starts the payout). The USDT on hold goes back to your available balance straight away.
• Once the rupee payment has been sent to your bank account or UPI ID, the order is paid and cannot be cancelled or reversed.

2. If a sale fails

If we cannot complete a payout (for example the bank rejects the details), the sale is marked failed and the USDT on hold returns to your available balance. You can then place a new sale with corrected payout details.

3. Withdrawals of USDT

• You can cancel a withdrawal while it is still pending. The amount returns to your available balance.
• If we reject a withdrawal, for example for a failed check, the amount also returns to your available balance, and the order shows a note explaining why.
• After the USDT has been sent on the blockchain, the withdrawal is paid and cannot be recalled. A transfer to a wrong address or wrong network cannot be recovered by us.

4. Deposits that are missing or wrong

• If you sent USDT and it has not been credited, open a deposit ticket with the transaction hash. We will check it on the network and credit it if it arrived at your deposit address on a supported network.
• If the amount that arrived is different from the amount you entered, we credit what actually arrived.
• USDT sent to the wrong network, an unsupported token, or an address that is not yours cannot be recovered in most cases. We will look into it, but we cannot promise a refund.

5. Refunds

We do not charge for orders that do not complete. Where a refund of USDT is due, we return it to your account balance. You can then withdraw it to your own wallet address. Network fees for that withdrawal are charged by the blockchain. Because a sale is settled at the rate locked when you placed it, we do not refund the difference if the market rate moves afterwards.

6. How to ask

Email support@angelpay.live from the address on your account with your order reference (KP, TP or WD…). We will reply as soon as we can, and normally within a few working days.