Common questions

How long does a deposit take?

After you send the USDT, paste the transaction hash on your deposit order. We confirm it on the network and credit your balance, usually within a few minutes.

Why is some of my balance “on hold”?

USDT committed to a sale or withdrawal is held until that order finishes. If the order fails or you cancel it, the amount returns to your available balance.

Which bank account gets my rupees?

The one you choose when you place the sale. Your default account is selected for you.

I forgot my password.

Email us from the address on your account and we will help you regain access after checking it is you.